Pricing Policy:     Prices subject to change without notice at management discretion.

Special Pricing:   Volume discount pricing may be available; Minimum annual purchasing requirements may apply.

Minimum Order: $250.00 | Smaller order subject to $20.00 charge.

Terms:   Subject to credit approval.

Payment Terms:  Net 30 Days unless otherwise provided in writing. * Amex, Visa and Mastercard accepted for payments made within 30 days only. Credit card payments are subject to a 3% surcharge at Dynarex discretion. Interest may be charged at the rate of 1.5% per month on any past due balances. *Prepayment is required for International Distributors.

Freight Policy:     FOB Dynarex warehouse for shipments within continental USA. Freight prepaid on orders $1,500.00 or more. Title and risk of loss transfer to the customer upon delivery to the carrier at Dynarex’s shipping point, regardless of freight terms.

*Exceptions to prepaid freight are at the discretion of management and include:

• Wood Products, Liquids, Ultrasound Gel, CSR Wraps, Cotton Balls, Instant and Reusable Hot/Cold Packs, Med Cups, Drinking Cups and Plastic Products. Long Term Care and Bariatric Beds, Geri chairs and furniture.
• Inside delivery, lift gate, requests for delivery appointments or any other special delivery request shall be the responsibility of the customer

**Freight Contingency Policy:
​Dynarex reserves the right to revoke the prepaid freight status of any purchase order with a product mix, shipping destination, or other conditions resulting in higher-than-normal freight charges. Customers will be contacted to discuss a mutually agreeable solution.

Changes to order:  Once an order has reached the warehouse and is being prepared for shipment, no additions or deletions can be made. This policy is in place to ensure accurate processing and prompt fulfillment of all orders. We recommend reviewing your order thoroughly before completing your purchase to avoid any inconvenience.

Drop Shipments: Drop shipments to one destination will be subject to a $5.00 service charge in addition to standard freight charges. Regular freight terms apply.

Carrier Claims:  Claims for defective shipping cartons and shortages in shipment must be filed by the customer and must be noted on the carrier’s freight receipt/POD at the time of delivery. Photos of the damaged cartons will need to be supplied by the customer (damaged pallets will require photos of all 4 sides). All discrepancies need to be reported to Dynarex within 3-5 business days.

To Submit a Claim:
Please provide the following information:

•              Account Name

•              Account Code/Number

•              Purchase Order #

•              Contact information (Ex: Name, Phone # and Email address, if different than the one used to send the claim)

•              Item(s) #

•              Quantities

•              Reason for the claim (Ex: Shortages, Damages, Mis-pick, Returns)

•              Pictures are required for damages and mis-picks

•              Other/Optional (Provide any other information that may assist in establishing your claim)

Shortage: Once confirmed, request reshipment or credit

Overage: Request overage to be invoiced or returned

Damage: Advise if inner items can be salvaged. Customer’s copy of POD

Returns (Customer Overstock / Error): Provide Lot# and Expiration date along with item #, quantity, and PO#.

International Claims

Shipments delivered to the freight forwarder; POD must be notated for any damages and shortages. Damage will not be accepted upon delivery at the final destination.

Shortages will be investigated with a physical cycle count.

Returned Goods

Policy Authorization:        Written request for RGA must include Dynarex Invoice Number, Item Number, Quantity and Lot Number. Merchandise returned to Dynarex without proper authorization will be subject to refusal at the sender’s expense.

• A copy of the provided RGA must accompany every return.
• All items need to be received by a Dynarex warehouse by the expiration date stated on the RGA.
• Items received after the expiration date of the RGA will be subject to a 5% additional restocking fee for every 10 days the items are considered late.
• Customer Pays Freight: Tracking numbers for the returned items need to be provided to Dynarex at the time of shipment.
• DO NOT write or label anything on the cartons being shipped back to Dynarex as we will not accept anything that is not considered resalable/reusable.

Merchandise Return for Credit:

Only unopened / salable cartons will qualify for return / credit. Unless otherwise stated in writing, all returns shall be shipped prepaid to Dynarex warehouse. Credit Memos will be issued to the account, not the customer’s credit card unless otherwise discussed. In addition, returns of freight-paid merchandise are subject to a charge equal to the pro rata share of the original shipping costs.

Credit will be granted with RGA only as set forth below:

• Defective merchandise at time of receipt - 100% credit or replacement
• Dynarex shipping error - 100% credit or replacement
• Salable merchandise, unopened cartons, returned within 60 days - 80% credit
• Salable merchandise, unopened cartons, returned within 150 days - 50% credit
• Merchandise unsuitable for resale because of age, condition, obsolescence, or expiration date - No credit
• Dynarex reserves the right to limit or decline any return based on quantity or market conditions

Claims:  All sales are subject to the acceptance of filing of claims in the State of New Jersey exclusively.