Terms and Conditions

Pricing Policy: Prices subject to change without notice at management discretion.

Special Pricing: Volume discount pricing may be available; Minimum annual purchasing requirements may apply.

Minimum Order: $250.00 | Smaller order subject to $20.00 charge.

Terms: Subject to credit approval.

Payment Terms: Net 30 Days unless otherwise provided in writing. * Amex, Visa and Mastercard accepted for payments made within 30 days only. Credit card payments are subject to 3% surcharge at Dynarex discretion. Interest may be charged at the rate of 1.5% per month on any past due balances. *Prepayment is required for International Distributors.

**Freight Policy: FOB Dynarex warehouse for shipments within continental USA. Freight prepaid on orders $1,500.00 or more. Exceptions to prepaid freight are at the discretion of management and include:
• Wood Products, Liquids, Ultrasound Gel, CSR Wraps, Cotton Balls, Instant and Reusable Hot/Cold Packs, Med Cups, Drinking Cups and Plastic Products.
• Inside Delivery Charge $175. Lift Gate $75, and requests for delivery appointments or any other special delivery request shall be the responsibility of the customer. ** See special freight contingency policy below.

Drop Shipments: Drop shipments to one destination will be subject to a $20.00 service charge in addition to standard freight charges. Regular freight terms apply.

Carrier Claims: Claims for defective shipping cartons and shortages in shipment must be filed by the customer and noted on the carrier’s freight receipt at the time of delivery.

Returned Goods Policy Authorization: Written request for RGA must include Dynarex Invoice Number, Item Number, Quantity and Lot Number.
Merchandise returned to Dynarex without proper authorization will be subject to refusal at sender’s expense.

Merchandise Return for Credit: Only unopened / salable cartons will qualify for return / credit. Unless otherwise stated in writing, all returns shall be shipped prepaid to Dynarex warehouse. In addition, returns of freight-paid merchandise are subject to a charge equal to the pro rata share of the original shipping costs.

Credit will be granted with RGA only as set forth below:
• Defective merchandise at time of receipt - 100% credit or replacement
• Dynarex shipping error - 100% credit or replacement
• Salable merchandise, unopened cartons, returned within 75 days - 80% credit
• Salable merchandise, unopened cartons, returned within 150 days - 50% credit
• Merchandise unsuitable for resale because of age, condition, obsolescence, or expiration date - No credit
• Dynarex reserves the right to limit or decline any return based on quantity or market conditions

Claims: All sales are subject to the acceptance of filing of claims in the State of New York exclusively.

**Freight Contingency Policy: Dynarex reserves the right to revoke the prepaid freight status of any purchase order with a product mix, shipping destination, or other conditions resulting in higher-than-normal freight charges. Customer will be contacted to discuss a mutually agreeable solution.